Products that have been damaged in transit, misused and/or exposed to extreme conditions (including prolonged exposure to direct sunlight).
Furniture exposed to excess wear and tear, scratches, burns and/or breakage of glass. Similarly, damage caused by inappropriate use of cleaning products is not included.
Faulty materials, fabrics, hardware and/or components procured from third party suppliers. In the case of faulty raw materials, Odditi will seek compensation or replacement by the supplier.
Damage to third party property, any removal and/or installation expenses associated with any claim, and transport or freight expenses associated with any claim.
In the very unlikely event that you have a problem with your Odditi purchase, please contact us. We will require you to submit photos and proof of purchase. We reserve the right to investigate all claims in order to access the nature and cause of any alleged fault.